At alaigro.com, we want you to be completely satisfied with your purchase. If you need to return an item or request an exchange, please review the policy below and follow the instructions to ensure a smooth process.
We accept returns and exchanges within 30 days from the date of delivery.
All returned items must meet the following conditions to be eligible for a refund or exchange:
The item must be unused and in the same condition that you received it.
The item must be in its original packaging with all tags attached (if applicable).
A valid Order Number is required as proof of purchase for all returns and exchanges.
For hygiene, safety, and inventory reasons, the following items are considered Final Sale and cannot be returned or exchanged unless they arrive damaged or defective:
Clearance items
Personalized or custom-made items
Gift cards
Perishable goods
Digital downloads
Intimate apparel
Discounted or sale items
To begin the process, please contact our Customer Support team or use our online form:
Email: customersupport@alaigro.com
Online: Use the Contact Us page on our website.
Please provide your Order Number and the reason for the return or exchange.
| Reason for Return | Shipping Cost Responsibility | Notes |
| Unwanted Merchandise | Customer is responsible for return shipping costs. | Please choose a trackable shipping method. |
| Store Error | We will cover all shipping costs (original and return). | This includes items that arrive damaged, defective, or if you received the wrong item. |
No Restocking Fees: We do not charge a restocking fee for returns.
All refunds will be issued to the original payment method used for the purchase.
Shipping Costs: The original shipping cost is non-refundable, unless the return is a result of a store error (e.g., damaged/defective item or incorrect shipment).
Processing Time: Once your return is received and inspected, your refund will be processed. It typically takes 5–10 business days for the credit to appear on your credit card statement, depending on your bank's processing times.
If an item arrives damaged or defective, please contact us immediately (within the 30-day window from delivery) at customersupport@alaigro.com. We will arrange for either a full refund or a reshipment of the correct item at no additional cost to you.
We are pleased to offer exchanges for different sizes of the same item.
Process: To arrange an exchange, please contact us at customersupport@alaigro.com. You will not need to place a new order. We will process the exchange and reserve the new size for you once the return is initiated.
Shipping for Exchange: The customer is responsible for shipping the unwanted item back to our store. We will cover the cost of shipping the new, exchanged item to you.
The terms and conditions outlined in this Exchange and Returns Policy, including the 30-day window, eligibility requirements, and fee structure, are applied with the same structure for all worldwide orders.
